Research Feature

A look at key leadership decisions made during the 2010 mine cave-in crisis.

When the Gap decided to overhaul the way it interacted with critics, it launched a strategy of stakeholder engagement.

This article assesses root causes of the highly publicized recalls of Toyota vehicles in the U.S.

Sophisticated relationship management resources alone won’t make customers more loyal.

Lessons from the successes and failures of many emerging technologies offer a helpful guide in how adoption works.

Project leaders should frame projects the same way marketing managers frame branding efforts.

Generating good innovation proposals from within the ranks of the organization is only the beginning. The more difficult part is creating a selection process that identifies which ideas to implement.

Project networks provide the expertise to handle complex, knowledge-intensive team projects.

Today’s collaborative and creative leaders engage in six boundary spanning practices.

We should aim not for faster information but faster decision making — not the same things.

The Web has made it easier than ever to reconnect with long-lost professional colleagues. Does it pay to do so?

There are three important ways in which customer relationship management (CRM) practices often fail.

Companies need to understand and manage the rising threat of online public complaining.

Managers must understand which competencies they can safely outsource and which they should manage internally.

Outsourcing complex product development work subjects companies to significant uncertainty.

Companies should organize their service innovation processes to be more open to external ideas.

Increasingly, innovation is being applied to the development of new service offerings, business models, pricing plans and management practices.