Operations

Harvard Business School’s Regina Herzlinger examines collaboration and innovation in health care.

In an uncertain world, supply chains must adopt flexibility and automation to gain sustainable advantage.

Formal communication protocols may seem outdated, but they offer crucial performance advantages.

Using AI to create humanlike computers is a shortsighted goal.

Executive transparency better positions organizations for growth.

Deploying AI is very different from implementing standard software — and human input is essential.

Advances in inventory and sales analytics make it possible to deliver products both cheaply and quickly.

Conversational commerce has the potential to transform the business supply chain.

Teams can develop shared practices that enable email to help, not harm, productivity.

IT alignment can produce organizational inertia — unless it’s accompanied by the right culture.

Join the co-authors of “Using Analytics to Improve Customer Engagement” and special guest Teddy Bekele as they show how analytical innovators are gathering and sharing data to build loyalty and keep customers.

When artificial intelligence is used to expedite certain legacy processes, it can act more like a Band-Aid than a cure.

Summary of the discussion on digital operations management in our eight-part Digital Thread video series.

In part 8 of our eight-part video series, we explore the potential future applications of the digital thread.

In Part 7 of our eight-part video series, we synthesize the steps of the digital thread.

Part 6 of our eight-part video series looks at quality assurance in additive manufacturing.

Part 5 of our eight-part video series looks at digital additive manufacturing systems.

Part 4 of our eight-part video series looks at how digital simulation makes product testing more efficient.

In Part 3 of our eight-part video series, we examine how topology optimization makes design more cost-effective.

Part 2 of our eight-part video series explores design as the starting point for digital production.