Operations

A webinar describes how to develop AI customer service chatbots that meet customer expectations.

Adjusting business strategies and plotting comebacks in the face of uncertainty.

What leaders can learn from near-real-time disaster monitoring data.

The business climate remains unpredictable, but supply chain leaders should plot their comebacks.

The MIT SMR site is open to all through March 26 so readers can learn about crisis management.

The COVID-19 pandemic underscores why disaster preparedness is vital for supply chain resilience.

The kinds of challenges we face with the coronavirus point to permanent changes we must make.

A webinar explains how AI can improve communication and coordination across business units

Advice on supply chain resilience, leading remote teams, and risk management amid COVID-19 concerns.

Managers can learn a lot from how organizations in China have been coping with the COVID-19 crisis.

Companies using e-commerce sites like Amazon must work to maintain a strong brand identity.

To make the most of location-tracking technologies, adjust for agility.

Using systematic processes to prototype, test, and launch ideas can help you scale agile benefits.

Large companies have found that applying the principles of lean is more complicated than expected.

Digital business means constant uptime — and relentless pressure on enterprise IT. But AI can help.

Giving customers what they want quickly is a worthy goal. Businesses can’t always afford to do it.

Timeless shortcuts to inefficiency, courtesy of a pre-CIA field manual for destroying enemy organizations from the inside.

When employees represent the views of customers, management needs to have their backs.

Small-scale piracy sometimes offers surprising benefits for IP rights holders.

Top-down management is good for building operational excellence but not rapid innovation.