Webinars & Videos

Focusing on customers and employees leads to the delivery of winning customer experiences.

This webinar discusses how a FAST framework for goal setting can improve strategic alignment.

Executive transparency better positions organizations for growth.

This MIT SMR webinar offers strategies for how to get the most out of AI’s potential.

Companies should work toward incorporating AI-driven chatbots that use natural language.

Developing strategy means maintaining a difficult balance between concrete guidance and flexibility.

Join the co-authors of “Using Analytics to Improve Customer Engagement” and special guest Teddy Bekele as they show how analytical innovators are gathering and sharing data to build loyalty and keep customers.

Summary of the discussion on digital operations management in our eight-part Digital Thread video series.

In part 8 of our eight-part video series, we explore the potential future applications of the digital thread.

In Part 7 of our eight-part video series, we synthesize the steps of the digital thread.

Part 6 of our eight-part video series looks at quality assurance in additive manufacturing.

Part 5 of our eight-part video series looks at digital additive manufacturing systems.

Part 4 of our eight-part video series looks at how digital simulation makes product testing more efficient.

In Part 3 of our eight-part video series, we examine how topology optimization makes design more cost-effective.

Part 2 of our eight-part video series explores design as the starting point for digital production.

Part 1 of our eight-part video series explores how integrated digital technologies can transform business.

Our eight-part video series explores how integrated digital technologies can transform business.

In this webinar, David Harcourt of Yum! Brands Inc. shares his research and experimentation with HR analytics.

Video: Two of the biggest barriers to corporate adoption of AI are access to talent and usable data.

In this webinar, Cornell University’s Sheryl E. Kimes discusses the expectations disconnect between companies and customers over self-service technologies.